Privacy and cookie statement

At F-Act, we place great importance on the privacy of website users. To best ensure your privacy, we adhere to a set of core values:

  • Inform - We inform you as best we can about how and why we process personal data. We do that through this privacy statement.
  • Limiting Collection - We take care to limit our collection of personal data to only what is truly necessary for the proper functioning of the website and for the services you request.
  • No marketing based on personal data - We do not hand over personal data for marketing purposes and only with your express consent do we send commercial mailings.
  • Security - We take appropriate security measures to protect your personal data and we require the same from parties processing personal data on our behalf.
  • Right of inspection and correction - We respect your right to inspect, correct or delete your personal data.

This privacy statement tells you how we put these core values into practice and how we respect and protect your right to privacy.

Use of personal data

By using the website and the services available on it, you leave certain information with us. This may include personal data. We store and use only the personal data that you provide directly or which, when provided, it is clear that it is provided to us for processing.

Depending on the service you use, we may collect the following information:

  • NAW data;
  • Gender;
  • E-mail address;
  • Phone number;
  • Data regarding your health;
  • The name of your health insurance company;
  • The name of your other health care providers;
  • Time of your appointment;
  • Payment details;
  • IP address.

For each service, the website indicates what data we collect.

This data is used for the following purposes:

  • Creating your account;
  • Logging into your account;
  • Maintaining your medical records;
  • Scheduling an appointment;
  • Requesting and performing an eConsult;
  • Handling your order in the web shop;
  • Tracking preferences indicated by you;
  • Sending a newsletter;
  • Improving our services;
  • Performing other services requested by you.

Provision to third parties

Your information will expressly not be provided to third parties other than those directly involved in the performance of the agreement between you and us, or unless any legal provision requires us to do so.

Security

We take security measures to limit misuse of and unauthorized access to personal data. We keep statistics on our Web site, but at all times this is done completely anonymously. No statistics are kept on areas of the website where your health information is exchanged.

Retention period

Your personal data will never be kept longer than necessary for the purposes described in this privacy statement or on the website, except in cases where any legal obligation precludes the deletion of the personal data.

Third party websites

This privacy statement does not apply to third-party websites that are linked to this website through links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We encourage you to read the privacy statements of these websites before using them.

Cookies

We use cookies on this website. A cookie is a simple small file sent with pages from this website and stored by your browser on your computer's hard drive. The information stored therein can be sent back to our servers or those of the relevant third parties on your next visit.

Google

Through our website, cookies are placed by the American company Google, as part of the Analytics service. We use this service to track and get reports on how visitors use the website. We do not use this service for logged in users. We have not allowed Google to use the Analytics information obtained for other Google services, we have the IP addresses anonymized and have a processor agreement with Google. The information collected by Google is anonymized as much as possible. We have no influence on the use of the data by Google and/or third parties. Google may provide this information to third parties if they are legally required to do so, or insofar as third parties process the information on Google's behalf. Please read the privacy statement of Google (which may change regularly) to read what they do with your (personal) data that they process via these cookies.

The information collected by Google is transferred to and stored on servers in the United States. Google claims to adhere to the Safe Harbor principles and is affiliated with the Safe Harbor program of the U.S. Department of Commerce. This implies an adequate level of protection for the processing of any personal data.

Use of permanent cookies

Permanent cookies allow us to recognize you when you visit our website again. The website can therefore be set specifically to your preferences. Even if you have given permission for the installation of cookies, we can remember this by means of a cookie. This saves you having to repeat your preferences each time you visit, thus saving you time and making our website more enjoyable to use. Permanent cookies can be deleted through the settings of your browser.

Use of session cookies

Session cookies allow us to see which parts of the website you have viewed with this visit. This enables us to adapt our service as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted as soon as you close your web browser.

Changes to this privacy and cookie statement

We reserve the right to make changes to this statement. It is recommended that you consult this statement regularly so that you are aware of these changes.

Accessing, modifying and deleting your data

For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal information, please contact us at any time.

Contact

F-act
Molenweg 11 B -2nd floor

1601 CN Enkhuizen

Email: info@pelvicpain.nl
Phone: 0228-322166